The SCP technical support is available to assist you with any technical problems. All times are Eastern Standard Times (EST):

Monday to Friday: 9:00 am EST - 6:00 pm EST

You can contact our support via Email or Phone:

	E-Mail: helpdesk.drop-this@ignore-this.scp-america.com
	Phone: (512)-446-7988

In order to receive the most accurate and quick response, we ask you to be in front of your computer when contacting our technical support team. We also need the following information:  

	Scanner brand & model
	Printer brand & model
	Dongle No. (You can find the number under „Keycode entry" or on the label of the hardlock at the USB port or at the parallel port)
	Version No. (You can find the number under „Keycode entry" or "About")
	Operating System and, if applicable, Service Pack No.

On our update-server you can always find the latest versions of your software.
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Occasionally the SCP technical support specialist who is assisting you will need to send you additional technical documentation and/or files. Therefore we ask that you have the following information available to avoid delays:

	E-Mail address
	Fax number
	Phone number for a return call