Frequently asked questions


Additional help within the program
How do I get help for a certain function?
(Category: General)
EasyTWAIN: How to start
Once I have installed EasyTWAIN, where do I find the .exe file to start the program?
(Category: EasyTWAIN)
Error #19
On start of the program, "Error #19" is displayed.
(Category: )
File-to-print / archive-to-print
What is the difference between file-to-print (RIP) and archive-to-print?
(Category: General)
Hardlockdrivers do not work under XP
After installing XP SP2 or after an upgrade the hardlock drivers do not work properly or they are not started.
(Category: Hardlockdriver)
Manuals (Software)
Where can I find the manuals for Colorado (and other SCP products)?
(Category: General)
Program does not start
On program start the software closes itself or displays an error message. What can I do?
(Category: General)
Quality issue: The copy or print quality is not satisfying.
I am using a Windows printer driver and the quality is not satisfying though I have calbrated the system correctly.
(Category: General)
Scanner not found
After a new installation of the operating system my scanner is not found by the SCP software (scanner name is displayed in red letters). The scanner is however seen in the device manager. What can I do?
(Category: General)
Term explanations
What is the meaning of: Panelling (tiling), Despeckling; Skewing/ Deskewing, Nesting, Composing, Native Driver?
(Category: General)
User accounts under XP and SCP Software
My SCP software doesn't run under Windows XP with several limited user accounts. What can I do?
(Category: General)

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